Contact Us

Have a question? We’re here to help.

Thanks for visiting Hotbox. Whether you have a question about your order, shipping, returns, warranty, or the Hotbox Heating LunchBox, our support team is here to help.

For the fastest support, please include your order number if your inquiry is about an existing order.

Customer Support

Company Name: Hotbox
Phone: +1 (555) 014-7392
Email: contact@gethotbox.store
Address: 1000 Hotbox Way, Suite 120, Austin, TX 78701, United States

Business Hours

Monday to Friday: 9:00 AM – 6:00 PM Central Time
Closed: Weekends, U.S. federal holidays, and Canadian statutory holidays

Central Time may be shown as CST or CDT, depending on the time of year.

Response Time

We aim to respond to all customer inquiries within 1 business day.

During busy periods, sales events, weekends, or holidays, replies may take slightly longer.

Before You Contact Us

To help us assist you faster, please include the following details where relevant:

• Your order number

• The email address used at checkout

• Your full name

• A clear description of your inquiry

• Photos or videos, if your inquiry is about a damaged, faulty, incorrect, or missing item

Contact Form

Please use the contact form below to send us your inquiry.

Our team will review your message and get back to you as soon as possible during business hours.