Terms of service

Effective Date: June 17, 2026

Please read these Terms of Service carefully before using gethotbox.store.

By accessing our website, browsing our store, placing an order, or purchasing from Hotbox, you agree to these Terms of Service, together with our Shipping Policy, Returns, Refunds and Warranty Policy, Privacy Policy, and any other policies published on our website.

These Terms apply to all users of the website, including visitors, customers, and anyone who submits content, inquiries, or information through our website.

1. About Hotbox

Hotbox operates and is managed in the United States.

Our website is:

gethotbox.store

For customer support, order inquiries, returns, refunds, warranty claims, or general questions, you can contact us at:

contact@gethotbox.store

Our business and contact details are also available on our Contact page.

2. Use of Our Website

By using this website, you agree that you will not:

  • Use our website or products for any unlawful, misleading, fraudulent, or unauthorized purpose

  • Interfere with the security or normal operation of the website

  • Upload or transmit viruses, malware, spam, or harmful code

  • Attempt to copy, scrape, reverse engineer, or misuse any part of the website

  • Use false, incomplete, or misleading information when placing an order

  • Violate any applicable laws or regulations

We may restrict or refuse access to our website if we believe a user is misusing the website or breaching these Terms.

3. Age and Legal Capacity

By placing an order through our website, you confirm that you are at least 18 years old, or that you have permission from a parent or legal guardian to use the website and make a purchase.

You also confirm that the information you provide during checkout is accurate, current, and complete.

4. Products and Availability

All products listed on our website are subject to availability.

We do our best to keep product information, pricing, images, descriptions, availability, and delivery information accurate and up to date. However, errors may occasionally occur.

We reserve the right to correct errors, update product information, change pricing, limit quantities, or discontinue products at any time.

If you place an order for a product that is unavailable, incorrectly listed, or affected by an error, we will contact you as soon as reasonably possible and offer a suitable solution, such as a refund, replacement, or updated delivery option.

5. Product Information

We aim to provide clear and accurate product information, including product features, specifications, inclusions, pricing, availability, and usage guidance.

Product images are for display purposes and may vary slightly depending on screen settings, lighting, packaging updates, or minor product improvements.

You are responsible for reading the product page, specifications, care instructions, shipping information, and policy information before placing an order.

6. Pricing and Currency

All prices shown on our website are in United States Dollars (USD) unless clearly stated otherwise.

Prices may change without notice, but changes will not affect orders that have already been accepted and paid for, unless there has been an obvious pricing or listing error.

The total amount payable, including product price, discounts, shipping costs, taxes, and any applicable charges, will be shown at checkout before you complete your payment.

We do not add hidden charges after your order has been placed.

7. Discounts and Promotions

From time to time, we may offer discounts, promotions, limited-time offers, or sale pricing.

Promotions may be subject to additional terms, including start dates, end dates, stock availability, usage limits, or exclusions.

We reserve the right to modify, suspend, or end a promotion at any time where reasonably necessary, including where there is an error, misuse, technical issue, or stock limitation.

Discounts must be applied before checkout is completed. We may not be able to apply a discount after an order has already been placed.

8. Orders and Order Acceptance

When you place an order, you will receive an order confirmation email. This confirms that we have received your order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where:

  • The product is unavailable

  • Payment cannot be verified

  • The order appears fraudulent or suspicious

  • The delivery address is incomplete or invalid

  • There is an obvious pricing, product, or checkout error

  • The order breaches these Terms or our store policies

If we cancel an order after payment has been made, we will issue a refund to the original payment method unless another remedy is required by law.

9. Payment

We accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay.

Available payment methods may vary depending on your device, location, browser, payment provider, or checkout settings.

All transactions are processed in United States Dollars (USD).

We do not store your full payment card details. Payments are processed securely by our payment providers.

By placing an order, you confirm that you are authorized to use the selected payment method and that the billing information provided is accurate.

10. Shipping and Delivery

Shipping locations, shipping costs, processing times, delivery estimates, tracking information, delayed deliveries, lost packages, and incorrect address issues are covered in our Shipping Policy.

Please read our Shipping Policy before placing an order.

Delivery timeframes are estimates and may vary depending on your location, carrier availability, federal holidays, weather events, peak periods, and other circumstances outside our direct control.

11. Returns, Refunds and Warranty

Returns, refunds, exchanges, faulty items, damaged items, change of mind returns, warranty claims, and applicable consumer protection remedies are covered in our Returns, Refunds and Warranty Policy.

Please read this policy before placing an order.

Nothing in these Terms limits or excludes any rights you may have under applicable U.S. federal or state consumer protection laws.

12. Customer Information and Account Details

You agree to provide accurate, current, and complete information when placing an order or contacting us.

This includes your name, email address, phone number, billing address, delivery address, and payment details.

Hotbox is not responsible for delivery issues, order delays, or failed communications caused by incorrect or incomplete information provided by the customer.

If you notice an error in your order details, please contact us as soon as possible at:

contact@gethotbox.store

We will do our best to update your details before shipping, but changes may not be possible once an order has been processed or shipped.

13. Intellectual Property

All content on this website, including text, images, graphics, logos, icons, product descriptions, page layouts, branding, photography, and other materials, is owned by or licensed to Hotbox and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, republish, sell, or use our website content for commercial purposes without our prior written permission.

14. Customer Reviews, Comments and Submissions

If you submit a review, comment, photo, message, suggestion, or other content to Hotbox, you confirm that:

  • The content is accurate and based on your genuine experience

  • You have the right to submit the content

  • The content does not infringe another person’s rights

  • The content is not unlawful, offensive, misleading, defamatory, abusive, or spam

We may moderate, remove, or decline to publish content that we believe is inappropriate, misleading, unlawful, or inconsistent with our website standards.

By submitting content to us, you grant Hotbox permission to use, display, reproduce, and share that content for website, marketing, customer support, and business purposes, unless prohibited by law.

15. Third-Party Links and Services

Our website may contain links to third-party websites, apps, tools, payment providers, shipping providers, or other services that are not owned or controlled by Hotbox.

We are not responsible for the content, accuracy, privacy practices, terms, security, or services of third-party websites or providers.

Your use of third-party websites or services is at your own discretion and may be subject to separate terms and policies.

16. Website Accuracy and Availability

We aim to keep our website accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

We may update, suspend, restrict, or remove parts of the website at any time where reasonably necessary for maintenance, security, technical, business, or legal reasons.

If we become aware of an error that affects your order, we will contact you and work towards a suitable solution.

17. Limitation of Liability

To the fullest extent permitted by law, Hotbox is not liable for indirect, incidental, special, punitive, or consequential loss arising from your use of our website, products, or services.

Where liability cannot be excluded under applicable U.S. federal or state law, our liability is limited only to the extent permitted by law.

Nothing in these Terms excludes, restricts, or modifies any consumer right, guarantee, warranty, or remedy that cannot be excluded, restricted, or modified under applicable law.

18. U.S. Consumer Protection Rights

These Terms are intended to operate in addition to any rights you may have under applicable U.S. federal and state consumer protection laws.

Nothing in these Terms is intended to exclude, restrict, or limit any rights that cannot be excluded, restricted, or limited under applicable law.

If a product is faulty, damaged, incorrect, incomplete, or not as described, we will assess the issue and provide an appropriate remedy based on the circumstances and applicable legal requirements.

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, placing an order, or contacting us, you agree that we may collect, use, store, and disclose your information as described in our Privacy Policy and as required to process your order, provide customer support, comply with legal obligations, and operate our business.

20. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a new effective date. Continued use of our website after any changes are published means you accept the updated Terms.

We recommend reviewing this page periodically.

21. Governing Law

These Terms of Service are governed by the laws of the State of Texas and applicable United States federal law, unless otherwise required by applicable law.

Hotbox operates and is managed in the United States. Orders placed through gethotbox.store are processed in accordance with applicable U.S. law.

Any disputes arising from your use of our website or purchase from Hotbox will be subject to the jurisdiction of the courts located in Texas, United States, unless otherwise required by applicable law.

22. Contact Information

For questions about these Terms of Service, your order, our products, or our policies, please contact us:

Hotbox
Email: contact@gethotbox.store
Website: gethotbox.store
Phone: +1 (555) 014-7392
Address: 1000 Hotbox Way, Suite 120, Austin, TX 78701, United States

Please include your order number where relevant so we can assist you faster.