Privacy policy
Effective Date: June 17, 2026
This Privacy Policy explains how Hotbox collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, sign up for updates, or interact with our store.
This Privacy Policy applies to gethotbox.store and purchases made directly through our website.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
1. About Hotbox
Hotbox operates and manages this website in the United States.
For privacy questions, order support, or customer service, you can contact us at:
Email: contact@gethotbox.store
Website: gethotbox.store
Contact Page: gethotbox.store/pages/contact
Our business contact details are also listed on our Contact page.
2. Personal Information We Collect
We collect personal information that is reasonably necessary to operate our store, process orders, provide customer support, improve our website, and communicate with customers.
Depending on how you use our website, we may collect the following information:
-
Name
-
Email address
-
Phone number
-
Billing address
-
Shipping address
-
Order details
-
Payment method details
-
Transaction details
-
Customer support messages
-
Product reviews, comments, or inquiries you submit
-
Account details, if you create an account
-
Device information, such as browser type, IP address, operating system, and device identifiers
-
Website usage information, such as pages viewed, products viewed, cart activity, checkout activity, and interactions with our website
-
Marketing preferences, such as whether you have opted in or opted out of promotional emails or SMS messages
We do not intentionally collect more personal information than we need for our business and customer service purposes.
3. Payment Information
Payments on our website are processed securely by our payment providers.
Hotbox does not store your full credit card or debit card number.
Payment providers may collect and process payment information, including card details, payment authorization information, transaction details, billing information, and fraud prevention data, in order to securely process your payment.
The payment methods available to you are displayed at checkout.
4. How We Collect Personal Information
We may collect personal information in the following ways:
-
When you place an order
-
When you create an account
-
When you contact us by email, form, phone, or other support channel
-
When you subscribe to marketing communications
-
When you leave a review or submit content on our website
-
When you browse our website
-
When you add products to cart or begin checkout
-
Through cookies, pixels, analytics tools, and similar technologies
-
From service providers who help us operate our store, process payments, deliver orders, prevent fraud, or provide customer support
5. How We Use Your Personal Information
We use your personal information for the following purposes:
-
To process and fulfill your order
-
To confirm your payment
-
To send order confirmations, shipping updates, and tracking information
-
To arrange delivery
-
To provide customer support
-
To manage returns, refunds, exchanges, cancellations, and warranty claims
-
To respond to inquiries and complaints
-
To improve our website, products, customer experience, and services
-
To personalize your shopping experience
-
To detect, prevent, and investigate fraud, unauthorized activity, security issues, or misuse of our website
-
To send marketing communications where you have opted in or where permitted by law
-
To show relevant online advertising, including through advertising platforms and pixels
-
To comply with legal, tax, accounting, regulatory, and business record-keeping obligations
-
To enforce our Terms of Service and other store policies
6. Marketing Communications
If you subscribe to our email or SMS marketing, we may send you promotional messages about Hotbox products, offers, updates, and related content.
You can opt out of marketing communications at any time by:
-
Clicking the unsubscribe link in our emails
-
Following the opt-out instructions in SMS messages
-
Contacting us at contact@gethotbox.store
Even if you opt out of marketing messages, we may still send you important non-marketing messages, such as order confirmations, shipping updates, refund updates, warranty updates, and customer support messages.
7. Cookies, Analytics and Advertising
Our website uses cookies, pixels, tags, analytics tools, and similar technologies to help the website function, improve performance, remember preferences, understand customer behavior, and support advertising.
These technologies may collect information such as:
-
Pages viewed
-
Products viewed
-
Cart activity
-
Checkout activity
-
Browser type
-
Device type
-
IP address
-
Referring website
-
Approximate location
-
Interactions with our ads or website
We may use services such as Shopify, Google, Meta, email marketing platforms, analytics tools, and advertising platforms to help us understand website activity and show relevant advertising.
You can manage cookies through your browser settings. Blocking some cookies may affect website functionality, checkout, or user experience.
Some U.S. state privacy laws may define certain advertising, analytics, or retargeting activities as a “sale,” “sharing,” or “targeted advertising,” even when no personal information is sold for money. Where required by applicable law, you may have the right to opt out of these activities.
8. When We Share Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
This may include:
-
Shopify, which hosts and powers our online store
-
Payment processors and fraud prevention providers
-
Shipping, courier, and fulfillment providers
-
Customer support providers
-
Email and SMS marketing providers
-
Website analytics providers
-
Advertising and retargeting platforms
-
IT, hosting, storage, and security providers
-
Professional advisers, such as accountants, lawyers, or compliance advisers
-
Government, regulatory, or law enforcement authorities where required by law
We only share information where it is needed for business, operational, customer service, marketing, legal, or security purposes.
We do not sell your personal information in the ordinary meaning of selling customer details for money.
However, some advertising and analytics tools may use cookies, pixels, or similar technologies to help deliver personalized advertising. Depending on your location, these activities may be considered a sale, sharing, or targeted advertising under applicable state privacy laws. You can control many of these settings through your browser, device, cookie settings, or advertising platform preferences.
9. Shopify
Our store is hosted by Shopify.
Shopify provides the ecommerce platform that allows us to sell products, process orders, manage checkout, and operate our online store.
When you use our website, place an order, or interact with our store, certain personal information may be processed by Shopify to provide ecommerce, checkout, payment, security, analytics, and store functionality.
Shopify may process and store information in countries outside the United States. Shopify’s handling of personal information is also subject to its own privacy practices.
10. International Disclosure and Storage
Some of our service providers may process or store personal information outside the United States.
This may include providers located in, or using systems located in, countries such as the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, Singapore, or other locations where our service providers operate.
Where personal information is disclosed or stored internationally, we take reasonable steps to work with service providers that handle personal information securely and in accordance with applicable privacy obligations.
11. Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure.
These steps may include secure checkout, access controls, trusted service providers, encrypted payment processing, and website security measures.
No method of internet transmission or electronic storage is completely secure. For this reason, we cannot guarantee absolute security, but we work to keep your information protected using reasonable safeguards.
Please do not send sensitive payment information, passwords, or unnecessary confidential information to us by email.
12. Retention of Personal Information
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include keeping information to:
-
Fulfill orders
-
Provide customer support
-
Manage returns, refunds, exchanges, and warranty claims
-
Maintain business, tax, accounting, and legal records
-
Resolve disputes
-
Prevent fraud or misuse
-
Comply with legal obligations
When personal information is no longer reasonably needed, we will take reasonable steps to delete it, de-identify it, or securely store it in accordance with our legal and business obligations.
13. Accessing or Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, outdated, incomplete, or misleading.
To make a request, contact us at:
We may need to verify your identity before responding to your request.
We will respond within a reasonable time and in accordance with applicable privacy laws.
14. Deleting Personal Information
You may contact us to request deletion of personal information we hold about you.
In some cases, we may need to keep certain information for legal, tax, accounting, fraud prevention, dispute resolution, warranty, or order record purposes.
If we cannot delete certain information immediately, we will explain why where required by law.
15. U.S. State Privacy Rights
Depending on your state of residence, you may have additional privacy rights under applicable U.S. state privacy laws.
These rights may include the right to:
-
Know or access the personal information we collect about you
-
Request correction of inaccurate personal information
-
Request deletion of personal information
-
Request a copy of certain personal information in a portable format
-
Opt out of certain targeted advertising, sale, or sharing activities
-
Appeal certain privacy request decisions, where required by law
-
Not be discriminated against for exercising applicable privacy rights
To submit a privacy request, contact us at:
Please include your name, contact details, and enough information for us to verify and respond to your request.
Where required by applicable law, you may also use an authorized agent to submit a request on your behalf. We may ask for proof that the agent is authorized to act for you.
16. Children’s Privacy
Our website and products are intended for customers who are able to make purchases through our online store.
We do not knowingly collect personal information from children under the age of 16.
If you believe a child has provided personal information to us, please contact us at contact@gethotbox.store and we will take reasonable steps to review and delete the information where appropriate.
17. Third-Party Websites
Our website may contain links to third-party websites, platforms, payment providers, social media pages, or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
If you visit a third-party website, you should review its privacy policy and terms before providing personal information.
18. Complaints
If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.
Contact us at:
Please include your name, contact details, and a clear description of your privacy concern.
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may have the right to contact a relevant U.S. federal or state consumer protection or privacy authority, depending on your location and applicable law.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, legal obligations, or privacy practices.
When we update this policy, we will change the effective date at the top of this page.
The updated Privacy Policy will apply from the date it is published on our website.
20. Contact Us
For privacy questions, access or correction requests, complaints, or general inquiries, please contact us:
Hotbox
Email: contact@gethotbox.store
Website: gethotbox.store
Contact Page: gethotbox.store/pages/contact
Phone: +1 (555) 014-7392
Address: 1000 Hotbox Way, Suite 120, Austin, TX 78701, United States
Please include enough information for us to identify your order or inquiry and respond properly.